Privacy Policy

1. Information We Collect

We may collect the following information when you contact us or submit an inquiry:

• Name
• Email address
• Telephone or WhatsApp number
• Country or general location
• Preferred property market
• Property preferences
• Purchase, rental or investment goals
• Approximate budget
• Timeline
• Messages, questions and other information you voluntarily provide
• Information submitted through website forms, TikTok Instant Forms, Meta lead forms, email, WhatsApp and social-media communications
• Limited technical information collected automatically, such as IP address, browser, device type, referring page, pages visited and cookie or analytics identifiers, when applicable

Please do not submit Social Security numbers, banking credentials, passport information or other highly sensitive information through a general inquiry or social-media lead form.

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries
• Understand your property goals
• Provide personalized property guidance
• Communicate with you by email, telephone, text message or WhatsApp
• Coordinate introductions to appropriate independent professionals
• Manage and improve the website, our forms and our services
• Measure marketing performance
• Prevent fraud and protect the website
• Satisfy legal and regulatory obligations
• Send property or market updates only where you have consented or where otherwise legally permitted

3. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom or another jurisdiction with similar requirements, we process personal information on the basis of your consent, steps taken at your request before entering into a contract, our legitimate business interests in operating and improving our services, and compliance with legal obligations.

4. How We Share Information

We share information only when reasonably necessary, and only with:

• Aspen International Realty, for Florida real estate brokerage matters
• Appropriately licensed real estate professionals in other markets
• Independent lenders, attorneys, accountants, tax professionals, inspectors, title or closing professionals and property-management providers, when relevant and authorized
• Website hosting, communications, analytics, CRM and technology providers who support our operations
• Government authorities or other parties when legally required

We do not sell personal information for monetary compensation.

Independent professionals maintain their own privacy practices and are responsible for the services and advice they provide.

5. Communications

When you submit an inquiry, you authorize us to respond using the contact method you provided. Marketing communications are always optional. You can unsubscribe from marketing emails, reply STOP to applicable text messages, or write to hello@puntoterra.com at any time. Message and data rates may apply.

6. Cookies and Similar Technologies

Our website uses essential cookies and local browser storage that are necessary for the site to function, including remembering your language preference.

We also use Google Analytics to understand how visitors use the website. Google Analytics sets cookies or similar identifiers to collect aggregated usage information such as pages visited and referring sources. No advertising pixels or remarketing trackers are installed on this website.

You can control or delete cookies through your browser settings. Blocking cookies may affect how parts of the website function.

7. Data Retention

We generally retain ordinary inquiry and lead information for up to 24 months after the last meaningful interaction, unless you become a client, you request deletion, or a longer period is reasonably necessary for legal, security, contractual or recordkeeping purposes.

8. International Data Transfers

We work across the United States, Spain and Guatemala. Your information may be processed in a country different from your own, subject to the protections required by applicable law.

9. Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the information we hold about you
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Object to or restrict certain processing
• Request a portable copy, where applicable
• Opt out of marketing communications

To make a request, write to hello@puntoterra.com. We may need to verify your identity before fulfilling a request.

10. Data Security

We use reasonable administrative and technical safeguards to protect personal information. No website or electronic transmission can be guaranteed to be completely secure.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18.

12. Third-Party Websites and Professionals

Our website may link to external websites, social platforms and independent professional providers. Those parties operate under their own terms and privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised date will always appear at the top of this page.

14. Contact Us

• Punto Terra
• A DBA of Sema & Co LLC
• Email: hello@puntoterra.com
• Telephone / WhatsApp: +1 786 659 6838
• Website: https://puntoterra.com